CUSTOMER SUPPORT SPCLST I (DHS at State of careers Rhode Island

Warwick, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

51514.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Clerical Tasks, Telephone Operation, Communication, Typing, Relationship Building, Information Dissemination, Record Keeping

Industry

Government Administration

Description

Department Department of Human Services Division Clerical/Administrative Support/Data Entry Salary $47,350.00 - $51,514.00 Job Profile JC-02434501-19 - Customer Support Specialist I (DHS) (C94 L2882 OHHS DHS) Scheduled Work Days & Work Hours Monday - Friday, 8:30 am - 4:00 pm 35 Standard - Non-Standard Restricted/Limited to the leave of prior incumbent. Opening Date January 24, 2026 Closing Date February 2, 2026 Job Requisition Number JR100477 CUSTOMER SUPPORT SPCLST I (DHS (Open) Pay Grade C00315 A Classification Customer Support Specialist I (DHS Class Definition GENERAL STATEMENT OF DUTIES: To be responsible for the operation of a Department of Human Services (DHS) central telephone console or similar device and, as agency receptionist, to serve as the initial point of contact for customers of DHS; to perform routine clerical tasks; to provide information to DHS customers about the availability of benefits programs and services at the initial point of entry; to do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a supervisor with latitude for the exercise of independent judgement; instructions provided in detail initially; work is reviewed in process and upon completion for conformance to established policies, procedures and regulations and to ensure prompt, cheerful and accurate delivery of service. SUPERVISION EXERCISED: To instruct temporary receptionist/telephone operators as needed. ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To be responsible for the operation of a Department of Human Services (DHS) central telephone console or similar device and, as agency receptionist, to serve as the initial point of contact for customers of DHS; to perform routine clerical tasks; to provide information to DHS customers about the availability of benefits programs and services at the initial point of entry. To operate a central DHS telephone control console or similar device. To answer the telephone and to forward and transfer calls as required. To serve as receptionist for DHS by greeting customers, determining their needs and referring them to the appropriate agency contact person. To provide information regarding benefits programs and services for Rhode Islanders. To maintain leaflet racks and disseminate printed literature and correspondence. To record work activities and keep other records as required. To perform clerical tasks when not occupied as receptionist/telephone console operator. To do related work as required. REQUIRED QUALIFICATIONS FOR APPOINTMENT: KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of government services and programs; a working knowledge of telephone switchboard or control console operation; the ability to follow written and oral instructions; the ability to communicate clearly and positively with coworkers and the public; the ability to type utilizing word processing equipment with reasonable speed and accuracy; the ability to establish and maintain effective working relationships with supervisors, staff and the public; and related capacities and abilities. EDUCATION AND EXPERIENCE: Education: Such as may have been gained through: graduation from a senior high school, including or supplemented by clerical/technical courses; and Experience: Such as may have been gained through: employment in a customer service position responsible for providing information to the public and operation of a telephone console, switchboard, or similar device. Or, a combination of education and experience that is substantially equivalent to the above education and experience. Supplemental Information This position is located in the Pawtucket Call Center with statewide coverage responsibilities. The individual hired to fill this position is being hired into an E-Verify site which contains Federal tax Information (FTI), as defined in IRS Publication 1075. Although the individual may not have direct access to FTI, the individual is required to have their employment eligibility validated through E-Verify. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Benefits For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/. Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee. STATE OF RHODE ISLAND JOBS The State of Rhode Island is committed to providing fundamental services to all Rhode Islanders. Join our team and enjoy the benefits of providing public service with purpose and impact. If you are a current state employee, you are required to apply through the internal jobs website: Click Here. Applications for current state employees will only be accepted through the internal jobs website. Please log into your Employee Self Service portal and search "Find Jobs" to access the internal jobs website.

Responsibilities

The Customer Support Specialist I is responsible for operating a central telephone console and serving as the initial point of contact for customers of the Department of Human Services. This role includes performing routine clerical tasks and providing information about benefits programs and services.