Rebrandly is the leading platform for branded link management, helping businesses create, track, and optimize their branded short links. We empower companies to strengthen their brand presence across all digital touchpoints while gaining valuable insights into their link performance and audience engagement.
Established in Italy in 2015, Rebrandly has operated as a remote-first company since its inception. With the teams located in the US and Europe, our diverse and global team serves tens of thousands of customers in over 30 countries. Millions of users trust our platform, which is used by global brands worldwide, including Versace, PayPal, and Zillow.

TRAINING & KNOWLEDGE DEVELOPMENT

• Takes a proactive approach to professional development by staying current with emerging technologies, industry trends, and platform updates to continuously grow expertise and bring added value to their role.
• Participate in ongoing training sessions to stay up-to-date on product updates, new features, and advanced troubleshooting techniques.
• Conduct customer training sessions and webinars to help users maximise platform value and adoption in collaboration with the account manager.
• Create training resources and video tutorials for common customer use cases and implementation scenarios.

PRODUCT KNOWLEDGE & DOCUMENTATION

• Develop comprehensive knowledge of the Rebrandly platform, including all features, integrations, and use cases.
• Create and maintain detailed support documentation, FAQs, and troubleshooting guides
• Stay current with product updates, new features, and platform changes to provide accurate support.
• Identify documentation gaps and collaborate with product teams to improve customer resources.

PURPOSE:

We’re looking for a Customer Support Specialist to join our global team and help us deliver an exceptional customer experience at every touchpoint. You’ll be the voice of Rebrandly for our users, solving problems, answering questions, and helping them get the most out of our product. This role is fully remote in the US.