At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Customer Support Specialist - Customer S
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

MORE ABOUT US

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. #Run What Runs the World.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe

YOUR ROLE AND RESPONSIBILITIES

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: #Onsite

• Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Paying close attention to the customer needs and ensure effective problem solving.
• Act as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
• Handling complaints, addressing, and resolving customer complaints in a timely manner.
• Keep accurate records of customer interactions and transactions in the CRM System.
• Follow company policies and procedures when handling customer requests and issues.

QUALIFICATIONS FOR THE ROLE

• Demonstrated track record in customer service or related customer facing roles.
• Experience with CRM software, and other customer service tools.
• Knowledge of ABB products or services may be advantageous.
• Excellent verbal and written communication skills.
• Possess an enhanced knowledge of Microsoft word, excel and PowerPoint.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Has a positive empathetic attitude towards customers.