At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Customer Support Manager

MORE ABOUT US

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps
If you have questions, please contact Customer Support Manager, Niina Sorvali, tel. +358 50 334 7627 Please note the following call times: from Monday to Friday at 15:00-16:00. Apply for the position by September 14th, 2025. We look forward to receiving your application.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe

YOUR ROLE AND RESPONSIBILITIES

We are currently seeking a new Customer Support Specialist to join our team at ABB Oy, Smart Power in Vaasa. In this role, you will act as a key link between our factory and customers, ensuring smooth communication and collaboration throughout the order and reclamation processes.
The work model for this role is : #Li-Hybrid

You will mainly be responsible for:

• Managing and updating customer orders independently, in close cooperation with customers and factory functions.
• Handling reclamations as the first point of contact, ensuring swift routing and resolution.
• Prioritizing and responding to customer requests in collaboration with the right internal teams.
• Overseeing your area of responsibility, ensuring excellent customer experience and bringing customer insights to the factory.

QUALIFICATIONS FOR THE ROLE

• BSc or MSc level degree in a relevant field (e.g. business, economics, industrial management)
• Fluency in Finnish and English, both written and spoken
• Previous experience in a customer-facing role
• Strong communication and collaboration skills, with a solution-oriented mindset
• Proactive and agile working style, with the ability to take ownership of customer issues
• Familiarity with SAP, Salesforce or Microsoft Office tools such as Power BI is seen as a benefit