Customer Support Specialist at Aecom USA

Rocky Hill, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Programs, Problem Solving, Communication, Research, Follow-Up, Quality Control, AI Support Tools, Live Chat, Email Support, Phone Support, Multi-Tasking, Service Alerts, Transportation Services, Team Collaboration, Remote Work

Industry

Civil Engineering

Description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worldâ€™s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is hiring full-time Customer Support Specialists (CSS) to join our Sustainable Mobility Group. You’ll be the voice of Connecticut’s passenger rail and transportation programs, providing support to riders of CTrail Shore Line East, CTrail Hartford Line, and CTrides. If you love helping people, thrive in a fast-paced environment, and feel confident navigating multiple tech platforms at once, this is a great opportunity to join a team making a difference in how Connecticut moves. The responsibilities of this role include, but may not be limited to, the following: Provide outstanding customer service across phone, live chat, and email. Answer questions, resolve issues, and process requests with professionalism and care. Send out real-time service alerts to keep passengers informed. Research and share information about transportation services in Connecticut. Use multiple systems simultaneously to manage tickets and respond quickly. Conduct follow-up calls when needed to ensure issues are resolved. Support quality control reviews and assist with AI support tools. Qualifications Minimum Requirements High School Diploma/GED plus 2 years of relevant experience or demonstrated equivalency of experience and/or education Previous experience in a customer service support role Experience using multiple technical programs and systems simultaneously Preferred Qualifications 4 years of relevant experience is preferred Bilingual (English/Spanish) skills are helpful Additional Information Sponsorship for US employment authorization is not available now or in the future for this position. Weekend availability: Not every weekend, but part of your schedule will include weekend shifts. Per Client contract, candidates must live in Connecticut and maintain CT residency. Must complete a 3-week in-person training program (weekdays) in Rocky Hill, CT. Reliable high-speed internet and a dedicated home office workspace Experience working on a team in a remote environment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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Responsibilities

Provide outstanding customer service across phone, live chat, and email while resolving issues and processing requests. Conduct follow-up calls and support quality control reviews to ensure customer satisfaction.