Customer Support Specialist at Alphabe Insight Inc

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

62000.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Organizational Skills, Time Management, Attention To Detail, CRM Software, Team Collaboration

Industry

Public Relations and Communications Services

Description

Company Description About Us At Captura Hall, we specialize in crafting impactful communication strategies that help brands build clarity, trust, and resonance with their audiences. Based in Miami, we’re a dynamic and forward-thinking team focused on driving results through compelling messaging, internal alignment, and effective stakeholder communication. Whether it's through written content, strategic presentations, or internal initiatives, our work helps organizations communicate with purpose and power. Job Description Job Description Captura Hall is seeking a Customer Support Specialist to join our dynamic service team in Tampa. The ideal candidate will play a key role in ensuring customer inquiries are handled promptly and effectively, maintaining a high level of client satisfaction and professional service. This position requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer experiences. Responsibilities Respond to customer inquiries via phone, email, or ticketing system in a timely and professional manner Resolve product or service issues by clarifying complaints and determining the best course of action Document customer interactions accurately within the CRM system Follow up to ensure resolution and customer satisfaction Work collaboratively with internal teams to resolve escalated concerns Maintain knowledge of company products, services, and updates Identify and suggest opportunities for process improvements Qualifications Qualifications High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) 1–2 years of experience in customer service or support-related roles Excellent verbal and written communication skills Strong organizational and time management abilities Problem-solving mindset with attention to detail Proficient in using computer systems and CRM software Ability to work independently and as part of a team Additional Information Benefits Competitive salary within the $55,000–$62,000 range Opportunities for professional growth and internal advancement On-the-job training and continuous learning resources Supportive team environment focused on collaboration and results Paid time off and comprehensive benefits package available upon eligibility

Responsibilities

The Customer Support Specialist will respond to customer inquiries via phone, email, or ticketing system, ensuring timely and professional service. They will also resolve product or service issues and document customer interactions accurately within the CRM system.