Customer Support Specialist at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

52000.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Inquiry Handling, Problem Solving, Communication, Record Keeping, Issue Resolution, Customer Satisfaction Improvement, Professionalism, Time Management, Office Software Proficiency, Customer Management Systems

Industry

Public Relations and Communications Services

Description

Company Description Elevare Branding is a forward-thinking marketing and brand development firm dedicated to delivering impactful campaigns and immersive brand experiences. We specialize in strategic event execution, experiential marketing, and corporate branding initiatives that help businesses elevate their presence and strengthen meaningful connections with their audiences. Our team is composed of driven professionals who value creativity, precision, and collaboration. At Elevare Branding, we believe in cultivating talent, encouraging innovation, and building long-term professional growth within a supportive and performance-driven environment. Job Description Elevare Branding is seeking a Customer Support Specialist to join our Cincinnati office. This role is ideal for a professional who is detail-oriented, solution-driven, and committed to delivering a superior client experience. The Customer Support Specialist will serve as a key point of contact for clients, ensuring inquiries are handled efficiently, concerns are resolved promptly, and communication remains clear and professional at all times. Responsibilities Respond to client inquiries via phone and email in a timely and professional manner Resolve customer concerns with accuracy and attention to detail Maintain accurate records of client interactions and service requests Coordinate internally with relevant departments to ensure smooth resolution of issues Provide product and service information to clients as needed Identify opportunities to improve customer satisfaction and service processes Uphold company standards of professionalism and client care Qualifications Strong verbal and written communication skills Excellent problem-solving abilities High level of professionalism and client-oriented mindset Strong organizational and time-management skills Ability to work effectively both independently and within a team Proficiency in standard office software and customer management systems Adaptability in a fast-paced business environment Additional Information Competitive salary ($48,000 – $52,000 annually) Clear growth opportunities within the organization Professional development and skill enhancement programs Collaborative and supportive work environment Stable, full-time employment Performance-based advancement potential

Responsibilities

The Customer Support Specialist will act as the primary contact for clients, ensuring all inquiries are handled professionally and concerns are resolved accurately and promptly. This involves maintaining interaction records and coordinating internally for issue resolution.