Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Support Specialist at Alphabe Insight Inc

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

28.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem Solving, CRM Software, Conflict Resolution, Attention To Detail, Multitasking, Empathy, Patience, Technical Troubleshooting

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated and experienced Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty. The ideal candidate is a proactive problem solver with excellent communication skills, capable of managing inquiries across various channels including phone, email, and live chat. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve product or service issues by clarifying customer complaints and determining the best solution. Document customer interactions and track issues using CRM software. Collaborate with internal teams to escalate and resolve complex technical problems. Provide customers with accurate product information and guidance on usage. Follow up with customers to ensure their issues have been satisfactorily resolved. Qualifications Requirements Proven experience in a customer support or customer service role. Excellent written and verbal communication skills. Strong problem-solving ability and attention to detail. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Familiarity with CRM systems and customer support software. Patience and empathy when dealing with customers. Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 18 - USD 28 - hourly

Responsibilities

Act as the primary point of contact for customers to resolve product or service issues via phone, email, and chat. Document all interactions in CRM software and collaborate with internal teams to resolve complex technical problems.