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Customer Support Specialist at Alphabe Insight Inc
Birmingham, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

53000.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Verbal Communication, Written Communication, Problem-Solving, Time Management, Attention To Detail, Organizational Skills, Customer Service, Collaboration

Industry

Public Relations and Communications Services

Description
Company Description At Catch Vibe Voice, we specialize in building impactful advertising strategies that connect brands with real audiences. Our team thrives on creativity, precision, and results—combining strategic thinking with bold execution. We believe in developing talent, encouraging innovation, and creating an environment where professionals can grow and make a meaningful impact. Job Description We are seeking a Customer Support Specialist to join our growing team in Birmingham, AL. In this role, you will serve as a key point of contact for customers, ensuring their questions are resolved efficiently and their experience with our services remains positive and seamless. This position is ideal for individuals who are detail-oriented, solution-focused, and passionate about delivering excellent service. Responsibilities Provide timely and professional support to customers via phone, email, or internal systems Address inquiries, concerns, and service requests with accuracy and care Maintain clear and detailed records of customer interactions Collaborate with internal teams to ensure smooth issue resolution Uphold company standards for communication, quality, and professionalism Identify opportunities to improve customer experience and service processes Qualifications Strong verbal and written communication skills Ability to remain professional, organized, and calm in fast-paced environments Excellent problem-solving and time management abilities Attention to detail and commitment to accuracy Comfortable working independently and as part of a team Additional Information Competitive salary ($49,000 – $53,000) Opportunities for professional growth and career development Supportive and collaborative work environment Skill-building and continuous learning opportunities Stable full-time position with long-term potential
Responsibilities
The Customer Support Specialist will provide timely and professional support to customers through various channels and maintain detailed records of customer interactions. They will also collaborate with internal teams to ensure smooth issue resolution and identify opportunities for improving customer experience.