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Customer Support Specialist at Alphabe Insight Inc

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

26.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem Solving, Conflict Resolution, CRM Tools, Troubleshooting, Order Processing, Professionalism

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine desire to help customers. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer issues efficiently by troubleshooting and providing accurate information. Document customer interactions and maintain detailed records in the CRM system. Collaborate with other departments to address and escalate complex problems when needed. Provide product and service information to customers and assist with order processing. Qualifications Requirements Proven experience in customer support or a related role. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to handle high-pressure situations with patience and professionalism. Familiarity with customer support software and CRM tools. Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 17 - USD 26 - hourly

Responsibilities

The specialist will serve as the primary contact for customers, responding to inquiries via phone, email, and chat. They are responsible for resolving issues through troubleshooting and documenting all interactions within the CRM system.