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Customer Support Specialist at Alphabe Insight Inc
San Antonio, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

61000.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Interpersonal Skills, Problem-Solving, Attention To Detail, Customer Management Tools, Positive Attitude, Outstanding Service

Industry

Public Relations and Communications Services

Description
Company Description About Us At Sharpcontra, we believe that exceptional leadership is the cornerstone of organizational success. Our mission is to identify, develop, and empower the next generation of leaders who can drive innovation, foster collaboration, and inspire excellence. As a forward-thinking organization, we take pride in our commitment to professional growth, ethical leadership, and long-term impact within our community and industry. Job Description Job Description We are seeking a Customer Support Specialist to join our team in San Antonio, TX. The ideal candidate will provide efficient and friendly support to clients, resolve inquiries, and ensure high levels of satisfaction. This role is perfect for someone who enjoys problem-solving, clear communication, and working in a dynamic professional environment. Responsibilities Provide timely and accurate responses to customer inquiries via phone, email, and internal systems. Handle customer issues with professionalism, empathy, and efficiency. Collaborate with internal teams to ensure service quality and effective problem resolution. Maintain detailed records of customer interactions and transactions. Identify opportunities for process improvement and contribute to service enhancements. Uphold company values and represent Sharpcontra with professionalism at all times. Qualifications Qualifications Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks in a fast-paced environment. Proficiency in basic computer systems and customer management tools. A positive attitude and commitment to delivering outstanding service. Additional Information Benefits Competitive annual salary ($56,000 – $61,000). Opportunities for professional growth and career development. Supportive and collaborative work environment. Comprehensive training and performance recognition programs. Health and wellness benefits package.
Responsibilities
Provide timely and accurate responses to customer inquiries and handle customer issues with professionalism. Collaborate with internal teams to ensure service quality and maintain detailed records of customer interactions.