Customer Support Specialist at Alphabe Insight Inc

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

63000.0

Posted On

05 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem-Solving, Attention to Detail, Organizational Skills, Multitasking, Proficiency in Customer Service Tools, Professional Demeanor

Industry

Public Relations and Communications Services

Description

Company Description About Us At Nexmos Design, we specialize in creating immersive experiences that connect creativity, innovation, and precision. Our team thrives on transforming ideas into captivating events that inspire audiences and strengthen brands. Every project we deliver reflects our passion for excellence and our commitment to setting new industry standards. Job Description Job Description We are seeking a Customer Support Specialist who will play a key role in maintaining our reputation for quality service. This position requires a proactive professional with strong communication and problem-solving abilities to assist clients, manage inquiries, and ensure smooth project coordination between our teams and customers. Responsibilities Serve as the first point of contact for client inquiries and provide accurate, timely support. Maintain a positive and professional attitude while handling customer communications. Collaborate closely with internal teams to resolve technical or service-related issues. Document customer interactions and feedback to improve processes and client satisfaction. Follow up with clients to ensure their needs are met and expectations are exceeded. Support daily operations to ensure efficient workflow and communication across departments. Qualifications Qualifications Strong interpersonal and communication skills, both written and verbal. Exceptional attention to detail and organizational abilities. Ability to multitask and manage priorities in a fast-paced environment. Proficiency in customer service tools, email, and office applications. Professional demeanor and a proactive approach to client relations. Additional Information Benefits Competitive salary: $60,000–$63,000 per year Career growth opportunities within a creative and expanding organization Professional development and continuous learning environment Collaborative and inclusive culture where your input is valued Comprehensive support to enhance your professional and personal growth

Responsibilities

The Customer Support Specialist will serve as the first point of contact for client inquiries and provide accurate, timely support. They will collaborate closely with internal teams to resolve technical or service-related issues and ensure smooth project coordination.