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Customer Support Specialist at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

60000.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Problem-Solving, Attention To Detail, Customer-Focused, Office Software Proficiency

Industry

Public Relations and Communications Services

Description

Company Description About Us Swift 7 Consultants is a forward-thinking operations and workflow solutions firm dedicated to helping organizations elevate their production efficiency, streamline processes, and achieve consistent results. Our team is committed to excellence, precision, and delivering measurable value to every project we undertake. We are expanding our dynamic workforce and seeking motivated individuals who want to grow in a structured, supportive, and high-performance environment. Job Description Job Description We are seeking a dedicated Customer Support Specialist to join our expanding team in Cincinnati. This role is ideal for someone who thrives on problem-solving, enjoys engaging with clients, and is committed to delivering premium support. You will serve as the primary point of contact, ensuring inquiries are handled with professionalism, accuracy, and care. Responsibilities Provide prompt and professional support to clients via phone and email Identify customer needs and deliver effective solutions Maintain accurate records of interactions and resolutions Collaborate with internal teams to address escalated issues Ensure client satisfaction through exceptional service and follow-up Contribute to continuous improvement of support processes Qualifications Qualifications Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to handle multiple tasks with a calm, organized approach Customer-focused mindset and a commitment to high-quality service Proficiency with office software and basic computer tools Additional Information Benefits Competitive salary ($50,000–$60,000 annually) Professional development and growth opportunities Supportive and collaborative work environment Skill-building and ongoing training Stable full-time position with long-term career potential

Responsibilities

Provide prompt and professional support to clients via phone and email. Ensure client satisfaction through exceptional service and follow-up.