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Customer Support Specialist at Alphabe Insight Inc

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

63000.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Multitasking, Prioritization, Independence, Attention To Detail, Customer Support Software, Office Tools

Industry

Public Relations and Communications Services

Description

Company Description About Us – Captura Hall At Captura Hall, we specialize in delivering strategic marketing solutions that help businesses thrive in today’s competitive landscape. Based in Washington, DC, we are dedicated to empowering organizations with innovative approaches that drive measurable growth. Our team values creativity, collaboration, and long-term client success. Job Description Job Description Captura Hall is looking for a detail-oriented and motivated Customer Support Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing timely, effective, and professional assistance. You will play a critical part in ensuring client satisfaction while supporting the company’s mission of delivering exceptional service. Responsibilities Respond to customer inquiries via phone, email, and ticketing systems. Provide accurate information and solutions to client concerns. Document customer interactions and follow up to ensure issue resolution. Collaborate with internal teams to escalate and resolve complex cases. Maintain a positive and professional attitude in every interaction. Contribute to improving processes and customer service procedures. Qualifications Qualifications Bachelor’s degree or equivalent experience preferred. Minimum 1–2 years of experience in customer service or support. Strong communication and problem-solving skills. Ability to multitask, prioritize, and work independently. Proficiency with customer support software and basic office tools. Strong attention to detail and commitment to high-quality service. Additional Information Benefits Competitive salary ($57,000 – $63,000 annually). Opportunities for professional growth and career advancement. Supportive and collaborative work environment. Job Type: Full-time, on-site position. Skill development and continuous training opportunities.

Responsibilities

The Customer Support Specialist will respond to customer inquiries and provide accurate information and solutions to client concerns. They will document customer interactions and collaborate with internal teams to resolve complex cases.