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Customer Support Specialist at Alphabe Insight Inc

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Troubleshooting, Communication Skills, Problem-Solving, Analytical Skills, Multitasking, CRM Software, Microsoft Office Suite

Industry

Public Relations and Communications Services

Description

Company Description At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations. Job Description Job Description: We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be at the forefront of our customer interaction, ensuring that our clients receive the highest level of service and support. As a Customer Support Specialist, you will serve as a vital link between our company and our valued customers, answering inquiries, resolving issues, and providing information about our products and services. Responsibilities Respond promptly to customer inquiries via phone, email, and chat channels. Diagnose and troubleshoot technical issues and provide effective solutions. Maintain comprehensive records of customer interactions and transactions. Provide product and service information to customers, guiding them through their choices. Collaborate with internal teams to escalate and resolve complex issues. Educate customers about our products, services, and application processes. Qualifications High school diploma or equivalent; bachelor’s degree preferred. Proven experience in customer support or a related field is desirable. Excellent verbal and written communication skills. Strong problem-solving and analytical skills. Ability to multitask and prioritize effectively in a fast-paced environment. Proficient in using customer relationship management (CRM) software and Microsoft Office Suite. Additional Information Opportunities for professional growth and career advancement. Comprehensive training and ongoing support. Health, dental, and vision insurance. Paid time off and holidays. A collaborative and innovative work environment.

Responsibilities

The Customer Support Specialist will respond promptly to customer inquiries and troubleshoot technical issues. They will also maintain records of customer interactions and collaborate with internal teams to resolve complex issues.