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Customer Support Specialist at Alphabe Insight Inc

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem-Solving, Customer-Centric, Stress Management, Customer Support Software

Industry

Public Relations and Communications Services

Description

Company Description Hey there, fellow communicator! We’re Comvox Co, and we’re on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we’re not your average communications company. Job Description Job Description We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience. You will assist customers with inquiries, resolve issues, and guide them through our products and services. Responsibilities Act as the primary point of contact for customer inquiries and provide timely solutions. Resolve customer complaints via phone, email, or chat in a professional manner. Maintain an in-depth knowledge of our products and services to effectively assist customers. Document customer interactions and update customer records to ensure accurate tracking of issues. Identify recurring customer issues and provide feedback to management for process improvements. Assist in onboarding new customers and educating them about our services. Qualifications High school diploma or equivalent; a degree in a related field is a plus. Proven experience in a customer support role or similar position. Exceptional communication skills, both written and verbal. Strong problem-solving abilities and a customer-centric attitude. Ability to handle stressful situations with patience and professionalism. Proficient in using customer support software and tools. Additional Information Benefits: Competitive Salary Flexible Work Schedule Paid Time Off (PTO) Health & Wellness Professional Development Employee Discounts

Responsibilities

The Customer Support Specialist will act as the primary point of contact for customer inquiries and provide timely solutions. They will resolve customer complaints and assist in onboarding new customers.