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Customer Support Specialist at Alphabe Insight Inc

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

54000.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem-Solving, Organization, Time Management, Attention to Detail, Teamwork, Computer Proficiency

Industry

Public Relations and Communications Services

Description

Company Description GG Media is a forward-thinking company dedicated to delivering innovative solutions and exceptional results for our clients. We value structure, collaboration, and continuous improvement, and we are committed to creating an environment where professionals can grow, contribute meaningfully, and build long-term careers. Job Description We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. This role is essential in ensuring a seamless and positive experience for our clients by providing timely, accurate, and professional support. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering outstanding service. Responsibilities Serve as a primary point of contact for customer inquiries via phone, email, and internal systems Provide clear, professional, and efficient assistance to resolve customer questions and concerns Maintain accurate records of customer interactions and support activities Collaborate with internal departments to ensure effective issue resolution Follow established procedures while contributing ideas to improve customer service processes Uphold company standards for quality, professionalism, and confidentiality Qualifications Strong verbal and written communication skills Excellent organizational and time-management abilities Ability to handle multiple tasks while maintaining attention to detail Problem-solving skills with a customer-focused approach Comfortable working in a fast-paced, team-oriented environment Proficiency with basic computer systems and office software Additional Information Competitive salary ($49,000 – $54,000 annually) Growth opportunities within a stable and expanding company Supportive and professional work environment Ongoing skill development and training Consistent full-time schedule

Responsibilities

The Customer Support Specialist serves as the primary point of contact for customer inquiries and provides professional assistance to resolve questions and concerns. They maintain accurate records of interactions and collaborate with internal departments for effective issue resolution.