Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Support Specialist at Alphabe Insight Inc
Rochester, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

55000.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Communication Skills, Problem-Solving, Organizational Skills, Time Management, Detail-Oriented, Multitasking, Computer Proficiency

Industry

Public Relations and Communications Services

Description
Company Description At Elevare Branding, we believe in creating meaningful connections between brands and their audiences. As a dynamic and forward-thinking agency, we combine creativity, strategy, and insight to deliver campaigns that elevate our clients’ presence in competitive markets. Join our team and be part of a culture where innovation, growth, and collaboration thrive. Job Description We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. In this role, you will be the primary point of contact for our clients, ensuring a positive and seamless experience through clear communication, efficient problem-solving, and consistent follow-up. This position is ideal for individuals who take pride in delivering high-quality support and thrive in a client-focused environment. Responsibilities Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner Provide accurate information regarding products, services, and processes Resolve customer concerns efficiently while maintaining a high level of professionalism Document interactions and update customer records accurately Collaborate with internal teams to ensure customer needs are met Identify opportunities to improve customer experience and support workflows Qualifications Strong written and verbal communication skills Professional demeanor with a customer-first mindset Excellent organizational and time-management abilities Ability to multitask and adapt in a fast-paced environment Basic computer proficiency and ability to learn internal systems quickly Problem-solving skills with attention to detail Additional Information Competitive salary ($50,000 – $55,000 per year) Opportunities for professional growth and career advancement Supportive and collaborative work environment Ongoing training and skill development Stable, full-time position with long-term potential
Responsibilities
The Customer Support Specialist will respond to customer inquiries and resolve concerns while maintaining professionalism. They will document interactions and collaborate with internal teams to enhance customer experience.