Customer Support Specialist at Alphabe Insight Inc

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

55000.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Focused Mindset, Problem Solving, Attention To Detail, Teamwork, Computer Proficiency, Willingness To Learn

Industry

Public Relations and Communications Services

Description

Company Description At TalentBridge Solutions, we connect exceptional talent with forward-thinking companies. Our mission is to build meaningful professional bridges by fostering innovation, collaboration, and long-term growth. We pride ourselves on a dynamic, supportive work environment where creativity and ambition are encouraged, and every team member has the opportunity to make a real impact. Job Description We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Nashville, TN. In this role, you will serve as a key point of contact for customers, ensuring a high standard of service, clear communication, and effective resolution of inquiries. This position is ideal for individuals who are passionate about helping others and contributing to a positive customer experience. Responsibilities Provide timely and professional assistance to customers via phone, email, or chat Address customer inquiries, concerns, and requests with accuracy and care Maintain clear and organized records of customer interactions Collaborate with internal teams to ensure efficient issue resolution Follow established processes to maintain service quality and consistency Identify opportunities to improve customer satisfaction and service workflows Qualifications Strong communication skills, both written and verbal Customer-focused mindset with a problem-solving approach Ability to manage multiple tasks while maintaining attention to detail Comfortable working in a fast-paced, team-oriented environment Proficiency with basic computer systems and digital tools Willingness to learn new processes and develop professional skills Additional Information Competitive salary ranging from $50,000 to $55,000 Growth opportunities within a stable and expanding organization Skill development and ongoing learning support Professional and inclusive work environment Comprehensive onboarding and continuous guidance Long-term career advancement potential

Responsibilities

The Customer Support Specialist will provide timely assistance to customers through various communication channels and ensure effective resolution of inquiries. They will also maintain organized records of customer interactions and collaborate with internal teams.