Customer Support Specialist (ANZ) at Tradify Limited

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Problem Solving, Communication Skills, Attention to Detail, Troubleshooting, Time Management, Multitasking, CRM Systems, Help Desk Software, Team Collaboration, Content Creation, Customer Insights, Software Proficiency, Patience, Creativity, Customer Success

Industry

Software Development

Description

Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our goal. As the first point of contact for existing customers, you will play an integral role in our customer team. Your main responsibility will be to assist customers with their technical problems, providing friendly, patient, and honest support. Your contribution will make a meaningful impact on our customers' lives, ensuring their success and satisfaction with our software. If you are passionate about customer support and have a strong interest in technology, we would love to hear from you. Join us in our mission to make a difference in the lives of tradespeople! On a typical day you will; Answer inbound support queries via Zendesk, email, live chat and phone Work closely alongside our Sales and Customer Success teams to provide support assistance when required to help our trialists get over the line, and to help onboard new customers. Assist our development team in finding bugs and other product related issues. Work collaboratively to decrease churn and come up with new initiatives to help our existing customers succeed and grow. Support our product and marketing teams with valuable customer insights. Help improve our support function through the creation of content including FAQs, video scripts, How to Guides and Videos on our Knowledge Base. A genuine passion for helping customers and providing outstanding support Previous experience in a software customer support role Excellent verbal and written communication skills The ability to think creatively and problem-solve with a strong attention to detail Advanced Troubleshooting Time management skills and multitasking abilities Proficiency in the use of computer software and CRM systems Ability to work effectively both independently and as part of a team Working knowledge of help desk software, databases, and remote control Additionally, please note that work hours are split into three shifts: 7:30 am - 4:00 pm, 8:30 am - 5:00 pm, and 11:00 am - 7:30 pm. You will be required to fulfil a minimum of 2 late shifts per week. For the right candidate, we offer a great benefits package, Hybrid Working 3 office/2 home A Dog-Friendly office Southern Cross Health Insurance & Life Insurance 5 wellbeing days per year A values-based culture Interested? Want to know more? Get in touch

Responsibilities

As a Customer Support Specialist, you will assist customers with their technical problems and provide support through various channels. You will also collaborate with other teams to enhance customer success and contribute to the improvement of support functions.