Customer Support Specialist at Baker Manufacturing Company LLC

Evansville, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Quoting, Customer Communication, Pricing Support, Cross-functional Coordination, CRM, ERP, Microsoft Office, Problem Solving, Organization, Technical Product Support, Account Engagement, Written Communication, Verbal Communication, Time Management, Attention to Detail

Industry

Industrial Machinery Manufacturing

Description

Description Customer Success Specialist – Technical/Sales Growth Track Department: Customer Success Location: Evansville, WI Reports To: Sr. Director of Customer Success and Marketing Work Arrangement: Hybrid (Evansville-based; approximately 50% remote after onboarding and training) Position Summary Baker Water Systems is seeking a motivated, growth-minded Customer Success Specialist – Technical/Sales Growth Track to join our team. This role is ideal for an early-career professional or recent graduate who is eager to build a long-term career in customer success, sales support, and technical product knowledge within a manufacturing environment This position will play an important role in supporting our customers through order entry, quoting, inbound and outbound communication, pricing and availability support, and cross-functional coordination. Over time, this individual will be developed into a higher-level role with increasing responsibility, including more technical product support, customer account engagement, and leadership opportunity. This is a strong opportunity for someone who enjoys communication, problem-solving, teamwork, and learning how a business operates from the inside out. Key Responsibilities Enter and manage customer orders accurately and efficiently Prepare quotes and follow up on open quote opportunities Handle inbound customer calls and emails in a professional and timely manner Make outbound calls for quote follow-up, order follow-up, and customer outreach Communicate pricing, availability, and order status to customers Coordinate internally with Sales, Operations, Shipping, Planning, and other departments Maintain accurate customer records and activity in company systems Support a paperless, organized workflow with strong attention to detail Help ensure a high-quality customer experience through timely communication and follow-through Learn Baker Water Systems products, processes, and customer needs over time Grow into more technical and advanced customer support responsibilities Demonstrate initiative, ownership, and leadership potential as part of long-term development Qualifications Associate’s degree preferred in sales, business, marketing, communications, management, or a related field. Equivalent relevant experience will also be considered Strong written and verbal communication skills Strong organizational skills and attention to detail Comfortable speaking with customers by phone and email Ability to manage multiple priorities and follow through on tasks Positive attitude and willingness to learn Strong problem-solving and teamwork skills Interest in developing technical product knowledge over time Interest in future leadership or higher-level responsibilities preferred Experience with CRM, ERP, Microsoft Office, or customer support systems is a plus, but not required Preferred Characteristics Eager to learn and grow within the company Comfortable in a fast-paced environment Professional, dependable, and proactive curious and coachable Interested in building a long-term career path, not just taking a job Growth Opportunity This role is designed as a development position with the opportunity to grow into a more advanced Customer Success, technical, or leadership-oriented role over time. Physical / Work Expectations This position is based out of Evansville, Wisconsin Hybrid schedule with approximately 50% remote flexibility after onboarding and training Standard office and computer-based work Periodic in-person collaboration and training required Requirements Strong communication and organizational skills A positive attitude and willingness to learn Interest in customer success, sales support, and business operations Ability to manage multiple priorities and stay detail-oriented Leadership potential and interest in future growth Associate’s degree preferred in sales, business, marketing, communications, management, or a related field; relevant experience will also be considered

Responsibilities

Manage customer orders, prepare quotes, and handle inbound and outbound communications to ensure a high-quality customer experience. Coordinate internally with Sales, Operations, and Shipping while growing into more technical product support and leadership roles.