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Customer Support Specialist at Bamboo Card

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Zendesk, Email Ticket Handling, Marketplace Support, B2C Support, AI Support Tools, Problem Solving, Written Communication, Troubleshooting, SLA Management, CSAT Improvement

Industry

Internet Marketplace Platforms

Description

About Bamboo Card: Bamboo Card is the Middle East’s leading Digital Prepaid Products Distributor and Rewards Fulfilment Agency. Since 2018, we have delivered eGift Cards, Prepaid Cards, and Digital Top-Ups globally through our API and Client Portal. Job Summary: We are hiring a Customer Support Specialist for a non-voice role focused on email ticket handling, marketplace support, and B2C inquiries. You will validate tickets, troubleshoot issues, collaborate with suppliers, and ensure excellent customer communication. Zendesk experience is mandatory. Experience with AI support tools/AI agents is desired. * Minimum 3-4 years’ experience in gift card industry/ e-commerce or online marketplace customer support.(Mandatory) * Zendesk proficiency (Mandatory). * Strong written communication skills (non-voice role). * Ability to work with AI support tools/AI agents (Desired). * Strong problem-solving, organization, and attention to detail. * Handle customer emails, marketplace queries, and B2C tickets professionally. * Validate, categorize, and prioritize incoming tickets. * Troubleshoot and resolve customer issues promptly. * Manage escalations and coordinate with suppliers when necessary. * Maintain accurate ticket documentation in Zendesk. * Meet SLA targets for response and resolution times. * Maintain high-quality communication and contribute to CSAT improvements. * Follow internal SOPs and ensure proper handover before leave. * A collaborative and detail-driven team within a fast-growing digital gifting platform. * Opportunity to grow with the business and take on expanded responsibilities over time. * A diverse, entrepreneurial team that values accuracy, ownership, and continuous improvement. * The chance to be part of Bamboo Card's next chapter as we scale our platform, expand our brand catalogue, and

Responsibilities

Manage non-voice customer support by handling email tickets, marketplace queries, and B2C inquiries. Responsibilities include troubleshooting issues, coordinating with suppliers, and maintaining accurate documentation in Zendesk to meet SLA targets.