Customer Support Specialist at BandR Canada

Henderson-Massey, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP, Order Processing, Customer Service, Problem Solving, Documentation, Written Communication, Verbal Communication, Microsoft Office, Customer Support

Industry

Industrial Automation

Description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Procurement & Logistics Manager __ Your role and responsibilities As a Customer Service Specialist, you will be the link between our customers and operations team, handling order processing and customer support through the entire delivery cycle. Key responsibilities: Process sales orders into SAP and provide customer support from order entry to shipping Respond to customer inquiries via phone, email, and chat Resolve product or service issues and escalate unresolved matters to internal teams Maintain customer records and documentation of interactions Support continuous process improvement and team backup duties Ensure compliance with ABB Code of Conduct and HSE standards Our team dynamics You will work within a dynamic customer support team, reporting to your team manager. You'll collaborate across operations, sales, and product teams in a customer-centric environment that values continuous improvement and teamwork. Qualifications for the role Extensive SAP knowledge with hands-on order processing experience Strong customer service background with proven phone, email, and chat support Excellent problem-solving and documentation skills Strong written and verbal communication skills Proficiency in Microsoft Office and ability to master business systems Distribution or electrical product industry experience is preferred, but not essential Knowledge of electrical products and power distribution would be ideal More about us ABB's Distribution Solutions Division (ELDS) facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality and grid resilience. We deliver medium-voltage switchgear (1 to 66 kilovolts), circuit breakers, sensors, motor control centers, and low-voltage solutions to utilities, industry, and infrastructure segments worldwide.Our ABB Ability™ enabled connected solutions help customers improve energy efficiency, enhance operational reliability, and achieve sustainability objectives. We foster a culture of continuous improvement, collaboration, and safety, supporting customers throughout the product lifecycle while contributing to the global energy transition. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Responsibilities

Act as the primary link between customers and operations by processing sales orders in SAP and providing support throughout the delivery cycle. Handle customer inquiries via phone, email, and chat while resolving product or service issues.