Customer Support Specialist at Bloomerang

, , United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

22.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Knowledge, Customer Service, Email Support, Live Chat Support, Phone Support, Problem Tracking, Communication, Problem Solving, Troubleshooting, Software Utilization, Training Delivery, Technical Writing, Quality Assurance, Software Testing

Industry

Software Development

Description

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As a Customer Support Specialist, you will provide excellent customer service and day-to-day support for all of Bloomerang’s customers by answering their Bloomerang questions via email, live chat, and phone. What You Will Do Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication Carry your own weight in ticket volume (approximately 25 interactions per day). Assist our wonderful customers with the Bloomerang software. Ensure proper software utilization by each of our customers. Conduct new customer implementations and training. Develop and delivering training webinars to both our customers and internal employees. Write and create help documents and videos. Don’t worry, we’ll show you how. Assist with general software quality assurance and testing. Provide software design and functionality feedback to our Product Development team. What You Need to Succeed Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies Problem tracking skills to determine trends or patterns to client system problems. A background in providing top-notch customer service. Superb written and verbal communication. The ability to solve problems quickly. Keen troubleshooting ability, and general comfort with computers and software technology. Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The hourly rate for this position is $18.00 - $22.00 per hour. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws Location This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Responsibilities

The Customer Support Specialist will provide excellent customer service and daily support to all customers via email, live chat, and phone, applying basic product knowledge to resolve issues according to standard operating procedures. Responsibilities also include assisting with customer software utilization, conducting new customer implementations and training, developing training webinars, creating help documentation, and providing software quality assurance feedback.