Miami, Florida
Job ID JR2025458735 Category Supply Chain Management Role Type Onsite Post Date Jun. 15, 2025

JOB DESCRIPTION

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for an Experienced Customer Support Specialist (Level 3) for our Miami, FL site.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• 6 or more years of related work experience
• Experience in Program Management and/or Customer Support
• Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Experience in aerospace hardware sales
• Outstanding communication skills, verbal and written
• Strong problem-solving skills
• Proficiency in numeric reasoning and mathematical skills
• Excellent communications skills, both written and verbal
• Ability to manage multiple and competing priorities
• Ability to work in very fast paced environment with a high degree of accuracy

TYPICAL EDUCATION/EXPERIENCE:

Typically, 6 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in Cardex (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.