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Customer Support Specialist at Browse AI

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Troubleshooting, HTML, English Proficiency, Cross-Functional Collaboration, Ticketing Platforms, Regex, Xpath, Javascript, Web Development, Web Scraping, Intercom, Notion

Industry

Description

Key Responsibilities Frontline troubleshooting of issues for our entire customer base Fluently communicate with customers to uncover and assist in solving issues Contribute FAQ’s to our knowledge base Capturing and reporting of bugs to the engineering team Own first line communication with our users providing a great experience Provide live demonstrations and tutorials to users Requirements Have worked with HTML or another similar programming language Ability to have a minimum 4 hour overlap with the PST timezone High proficiency in English both spoken and written Ability to work cross functionally with multiple ongoing deadlines Experience working with ticketing platforms Nice to haves Experience with Regex and Xpath Have worked with Javascript JQ, or have relevant front end web development experience Prior experience with web scraping tools Experience with Intercom and Notion a plus

Responsibilities

The Customer Support Specialist will troubleshoot issues for customers and communicate effectively to resolve their problems. They will also contribute to the knowledge base and report bugs to the engineering team.