Customer Support Specialist (Call Center) at FlexCar

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Inbound Calls, B2B Communication, B2C Communication, Problem Solving, Interpersonal Skills, Coordination, Stakeholder Management, Customer Experience, Speed, Organization

Industry

Consumer Services

Description

FlexAuto is growing rapidly, and we are looking for a Customer Support Specialist, to join our premises in Ciudad de México. Who We Are FlexCar is more than a car leasing company. We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium service. Our aim is to elevate the car leasing field and pave the way for the future of mobility in Greece, Italy, Cyprus, Mexico and across the globe. People at FlexAuto We are constantly looking for curious and ambitious minds that are eager to be part of an exciting journey and a very strong professional team, so if you are ready to kick off your career at one of the most promising European start-ups, join us! Position Summary As a Customer Support Specialist you will be primarily responsible for answering inbound calls from existing customers and providing them with accurate and detailed information regarding their request. You will need to communicate with both B2B/B2C clients and our fleet team in order to act as a point of contact and effectively inform all parties involved about potential issues. In addition to that, the person in charge will also need to act with speed and offer solutions to the problems presented, which are always aligned with our operational processes. The responsibility of this position is offering them an exceptional customer experience. Recent graduate from a top tier University is considered a plus. 1-2 years prior experience in a call center. Exceptional interpersonal skills and ability to coordinate a number of tasks with a wide range of stakeholders within a startup environment. Customer-first mindset and proven ability to commit to your work. Love for a varied day with a mix of communications, organization, and customer touchpoints. Can act independently, solve problems by yourself and enjoy going the extra mile to make sure our customers are served perfectly. Ideally, you are an automotive enthusiast! Opportunity to work in one of the fastest-growing leasing companies in Europe – and be part of the exciting expansion journey that lies ahead going global. A working environment with an amazing culture that is based on respect, fairness, and transparency An ambitious, proven business model scaling globally Very competitive compensation package All applications will be treated in utmost confidence and will only be seen by members of our recruitment team.

Responsibilities

The Customer Support Specialist will primarily answer inbound calls from existing customers, providing accurate and detailed information regarding their requests. This role involves communicating with B2B/B2C clients and the fleet team to resolve issues and ensure an exceptional customer experience.