JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Specialist to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, processing orders, and ensuring a positive experience throughout their interaction with our company. Multilingual candidates, particularly those fluent in English, Mandarin and Cantonese, are highly encouraged to apply.

QUALIFICATIONS

• Proven experience in customer service or sales roles is preferred.
• Post-secondary education in Business Administration, Sales Operations, or related field preferred.
• Strong data entry skills with attention to detail.
• Excellent communication skills in English; bilingual or multilingual abilities (especially Cantonese) are a plus.
• Ability to analyze customer needs and provide effective solutions.
• Familiarity with upselling techniques and sales strategies is advantageous.
• Demonstrated ability to work well under pressure while maintaining a positive attitude.
• A commitment to delivering high-quality service and fostering long-term customer relationships. Join us as we strive to provide exceptional service and support to our valued customers.
• Proficient in MS Office Suite (Excel, Word, Outlook).
  Job Types: Full-time, Permanent
  Pay: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Life insurance
• On-site parking
• Paid time off
• Store discount

Education:

• Bachelor’s Degree (preferred)

Language:

• Mandarin (preferred)
• Cantonese (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

• Provide outstanding customer service by addressing inquiries via phone, email, and chat in a timely manner.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Utilize analysis skills to understand customer needs and provide tailored solutions.
• Engage in upselling opportunities to enhance customer satisfaction and drive sales.
• Maintain professional phone etiquette while communicating with customers.
• Collaborate with team members to resolve issues and improve overall service delivery.
• Document customer interactions and feedback for continuous improvement.