Join the Mistplay Support team as a Customer Experience Specialist! Our primary goal is to satisfy the needs and desires of our users, and we constantly strive to exceed their expectations. If you love developing communication strategies and interacting with people, then this position is for you!

Your missions at Mistplay:

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• Provide daily support to Mistplay users through an email ticket management system (Zendesk).
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• Provide personalized assistance to users while ensuring rapid responses that align with our team's target KPIs.
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• Respond to comments made on the Google Play Store and social networks to ensure user satisfaction and achieve high ratings.
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• Produce weekly reports on tickets, user reviews and their opinions on social networks.
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• Resolve technical issues and study player profiles using Back-end tools.
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• Stay current on the latest support procedures, dynamic issues and product updates.
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• Report recently reported issues and user feedback requests to the development team.
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• Write and follow up on technical bug reports relating to recurring issues.
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• Act as a representative on specific product projects and provide visibility to the support team.
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• Firmly defend the interests of players.
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Profile sought:

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• You have 1-3 years of experience in applications, mobile games or other similar support environments.
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• You know how to solve problems and interpret data intuitively.
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• You have the ability to confidently use various tools and platforms in parallel.
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• You are autonomous, motivated and able to meet deadlines.
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• You have real interpersonal skills and you know how to show empathy in your relationships with others.
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• You have experience in technical writing and report production.
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• You have good computer skills.
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• You have strong communication skills.
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• You are fluent in written English and French since you will be in contact with English-speaking clients.
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• Knowledge of other languages, such as German or Korean, is a plus.
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• Experience with Zendesk or Amazon DynamoDB is an added advantage.
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• For internal use only, this position is P1 level.
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What we offer you:

• Generous insurance plan;

• 4 weeks of vacation per year;

• 1 week of well-being each year (business closure);

• Individual/sick days off;

• Employer contribution to the group RRSP up to 100% (within the limit of 5% per year);

• Annual fitness allowance;

• Monthly allowance for the use of public transport or for the Internet connection at home;

• Learning and Development Allowance.

The above benefits are specific to Canadian employees. Equivalent offers are available for employees in other countries.

Do you think this position and this team could be right for you? Apply now to start your next professional adventure!

Customer Support Specialist  

Join Mistplay's Support Team as our next Customer Support Specialist ! Our main goal is to satisfy the needs and wants of our users, and we constantly strive to exceed their expectations. If you enjoy strategizing communication and engaging with people, then this is the job for you!