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Customer Support Specialist at CXM Direct LLC

Hà Nội, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Live Chat, Email Support, Client Portal, KYC Procedures, CRM System, Problem-Solving, Attention To Detail, Communication Skills, Microsoft Office, Vietnamese

Industry

Financial Services

Description

About CXM Established in 2015, CXM Group is a fast-growing and highly regulated global Fintech company operating as a liquidity provider for both institutional and retail clients, with representative offices worldwide. Role Overview The Customer Support Executive is responsible for delivering a reliable client experience across the company’s trading platforms. The role includes supporting account-related matters, resolving technical or transactional issues, and providing clear guidance on products and services. Key Responsibilities · Manage and respond to client inquiries via live chat, email, and client portal · Provide accurate and timely support in line with defined service standards · Perform KYC procedures and ensure accurate processing of trading account information in the CRM system · Coordinate with internal departments as required · Follow up to ensure client issues are fully resolved · Adhere to internal operating procedures and company policies Requirements · Proven experience in customer support or client service · Knowledge or experience in Forex or financial markets is an advantage · Strong written communication skills in both English and Vietnamese · Proficiency in Microsoft Office including Word, Excel, and Outlook · Strong problem-solving skills and attention to detail · Ability to work under pressure and meet deadlines · Flexible to work rotating shifts including morning and evening shifts Competitive salary with KPI bonus Night shift allowance (if applicable) Collaborative and supportive working environment Leaves Medical Gym Allowance

Responsibilities

The Customer Support Executive is tasked with managing and responding to client inquiries across live chat, email, and the client portal, ensuring accurate and timely support delivery. This includes handling account-related matters, resolving technical or transactional issues, and performing KYC procedures while adhering to service standards.