DISTYLL Graphic Solutions offers graphic management solutions for companies who operate vehicle fleets. Our end-to-end services include concept and design development, engineering, manufacturing, installation and program management. Our team shares a common focus placing the needs of our clients at the center of everything we do.
DISTYLL Graphics is a partnership with Adrian Steel Company who is a market leader in business solutions for trade experts with a 65-year track record of success. The partnership benefits our clients and our people through a broad range of solutions, support services and growth opportunity. We are a team of highly motivated individuals who enjoy the challenge of continuous innovation and problem solving.
We pride ourselves on respect, contribution, stability, and compensation to foster a long-lasting relationship that puts DISTYLL Graphics on the market as an employer of choice. As a premier employer, our employees are offered a robust benefits package that is constantly benchmarked to ensure we can attract and retain top talent. We value the dedication and innovation of all employees; we promote daily collaboration to ensure we are providing employees the opportunity to share ideas that will provide the best solutions and products for our customers.
Our goal is to partner with self-motivated and driven individuals and foster a relationship of continuous improvement.
We are currently seeking a Customer Support Specialist.

A successful candidate will be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Accurately and efficiently process customer orders, ensuring timely fulfillment and delivery
• Provide administrative support to various departments, including data entry, file management, and document preparation
• Assist in researching payment issues, pulling documentation records and working with the customer?s accounting team to find resolution
• Offer administrative support to the accident management team, including documentation and communication with relevant parties
• Monitor and respond to incoming emails and inquiries related to orders, ensuring prompt and effective communication and escalation to the appropriate account coordinator
• Collaborate with project teams by assisting in organizing and documenting project-related activities
• Be open to learning and assisting in different areas of the company as needed, demonstrating flexibility and adaptability
• Create and update customer care records, ensuring thorough documentation and resolution tracking
• Answer incoming phone calls professionally, address customer inquiries, and provide excellent customer service to enhance overall satisfaction

ADDITIONAL REQUIREMENTS:

• Must meet and maintain all requirements to be a ?Driver? as defined in Adrian Steel Fleet Corporate Driving Policy
• Valid driver?s license
• Acceptable driving record (Adrian Steel authorized)

THE KEY BEHAVIORS REQUIRED FOR THIS ROLE ARE:

• Maintain a comprehensive understanding of the company’s products and services
• Demonstrate strong interpersonal skills and excel as a communicator
• Address customers in a professional and respectful manner, even when under pressure
• Ability to handle multiple tasks and prioritize effectively
• Identify and promptly communicate risks
• Pay meticulous attention to detail
• Demonstrate the ability to problem-solve and think critically
• Consistently meet deadlines
• Identify areas in need of continuous improvement and propose solutions
• Positive attitude and a willingness to contribute to a collaborative team environment

EDUCATION / SKILLS REQUIRED FOR THIS ROLE:

• High School Diploma / GED preferred
• Additional education or training in administrative or customer support is a plus
• Proficiency in Microsoft Office (Word, Excel, Email, and Calendar applications)
• Previous accounts receivable experience is a plus
• Excellent written and verbal communication skills