Customer Support Specialist (E-Commerce & Social Media) | Remote at Skinnify

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, E-commerce, Social Media, Email Communication, Problem Solving, Empathy, Order Management, Returns Processing, Social Media Interaction, Shopify, Time Management, Attention To Detail

Industry

Retail Apparel and Fashion

Description

We’re looking for a customer-focused, empathetic Customer Support Specialist to join Skinnify and help us deliver an outstanding experience at every touchpoint. You’ll be the direct link between our brand and our customers, solving problems, answering questions, and making sure every customer feels understood, supported, and confident in their purchase. 👉 Apply here: https://form.typeform.com/to/mz3VHkdJ (Takes only a few minutes to complete) 💚 About Skinnify At Skinnify, we’re reinventing fitness by integrating resistance into everyday clothing. In just three years, we’ve grown from 0 to 150,000+ customers and we’re just getting started. Here's a video about our company and what it's like to work on our team: https://youtu.be/88fpBLgncyI Now, we’re looking for a full-time Customer Support Specialist (40 hours/week) to deliver exceptional customer experiences - someone who can handle inquiries, resolve issues efficiently, and build strong relationships with our community. Tasks 🔹 Your Responsibilities As a Customer Support Specialist, you will be the voice of Skinnify, ensuring every customer feels heard, supported, and confident in their purchase. ✅ Provide friendly, clear, and solution-oriented support via email ✅ Handle order-related concerns such as shipping delays, returns, exchanges, sizing, and product inquiries ✅ Investigate cases including missing items, disputes, and defective products, and document them thoroughly ✅ Communicate professionally and empathetically, even in challenging situations, while following company policies ✅ Respond to customer messages and comments on Instagram, TikTok, and Facebook in a brand-aligned tone ✅ Identify recurring issues and suggest improvements to processes and FAQs ✅ Manage multiple support tickets efficiently and ensure timely follow-ups ✅ Continuously improve response quality based on feedback and training Requirements 🎯 Required Qualifications ✔️ Experience in e-commerce customer support (orders, shipping, returns, payments, sizing) ✔️ Strong written communication skills that are clear, friendly, and professional ✔️ High emotional intelligence and empathy, especially when handling customer concerns ✔️ Confidence in managing social media interactions professionally ✔️ Ability to work independently while collaborating with a team ✔️ Strong organizational skills and attention to detail ✔️ Ability to handle multiple conversations without compromising quality ✔️ Deep knowledge of Shopify is a must Benefits 💡 Why Join Skinnify? 💼 Work on Your Terms – Fully remote with flexible hours 📈 Join a Hyper-Growth Brand – 150,000+ customers in just 3 years 🔥 Make a Real Impact – Your work directly shapes customer experience and brand growth 🎯 Take Ownership – Your ideas and improvements matter 🧠 Learn & Grow Fast – Work with experienced marketers and creatives ⭐ Loved by the Team – Rated 5/5 on Glassdoor 🌟 Skinnify’s Core Values 💡 Innovation – We create groundbreaking fitness clothing with built-in resistance 🔥 Effectiveness – Every step helps burn calories and build strength 🌍 Accessibility – Fitness for everyone, even the busiest lifestyles 🎉 Fun – Movement should feel effortless and enjoyable ✅ Quality – Durable, reliable, and made to last 🚀 Ready to Join Us? If you love helping people, enjoy e-commerce, and want to be part of a fast-growing brand redefining fitness, we’d love to hear from you.

Responsibilities

The specialist will act as the voice of Skinnify, providing friendly, clear, and solution-oriented support primarily via email and managing customer interactions across social media platforms like Instagram, TikTok, and Facebook. Key tasks include handling order concerns, investigating issues like missing items or defects, and suggesting process improvements based on recurring customer feedback.