Customer Support Specialist at Eaton USA

Tinton Falls, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Data Entry, MFG Pro, MS Office, Order Management, Shipping Coordination, Sales Support, Process Improvement, Equipment Identification, Freight Information, Service Proposals, Relationship Management, Technical Documentation, Fast-Paced Environment

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Customer Support Specialist is responsible for entering orders and coordinating order transport accurately, timely and efficiently. This role is also expected to establish and maintain a working relationship with customers, assisting them and market channels in pricing, equipment identification, and expediting. Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through the call center for customers and market channels to create and maintain a competitive advantage through superior service. Enter customer orders, RMAs, credit memos and billing only orders accurately and promptly to meet customer requirements and to enhance on-time shipping performance and asset management Manage all shipping details for customer orders in coordination with the Operations and Sales groups, all remote warehouse facilities and customer requirements to ensure timely and cost effective transport of product. Prepare and execute spare parts and/or service proposals and recommendations in response to customer inquiries and as follow-up service on orders to help grow sales of parts and service Seek and assist continuous improvement in processes and procedures used in order to maintain up-to-date information, to speed response/service and to enhance sales to customers and through our market channels. Bachelors degree from an accredited institution OR Three (3)+ years related experience. Must be legally authorized to work in the United States without company sponsorship now and in the future. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Chanhassen, MN will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Strong customer service and or leadership background preferred. Strong communications skills. Excellent problem solving skills. Strong knowledge and proficiency with personal computers and related software (i.e. MFG Pro, Word, MS Office). Accurate and thorough data entry skills required. Ability to read and interpret documents such as procedure manuals, government and international shipping and trade regulations, letters of credit and other correspondence. Ability to write routine reports and business correspondence. Ability to speak effectively on the phone and before groups of customers and employees of the organization. Basic problem solving based upon precedent. Impact against technical, management and/or motivational activity. Work independently in a fast paced environment.

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Responsibilities

The Customer Support Specialist is responsible for entering orders and coordinating order transport accurately and efficiently. This role also involves providing fast, accurate, and courteous customer service on various inquiries to maintain a competitive advantage through superior service.