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Customer Support Specialist at Edmunds GovTech
Northfield, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Telephone Communication, Email Communication, ERP Software, Issue Identification, Record Keeping, Case Management, Software Reporting, Remote Training, Documentation Creation, Collaboration, Salesforce, Jira, MS Office, Problem Solving, Interpersonal Skills

Industry

Software Development

Description
Description The Customer Support Specialist is the heartbeat of our organization. They provide exceptional customer support in a professional and positive manner while speaking to customers via telephone or by email. Our Support Specialists are the subject matter experts of our local government ERP software applications. ROLE AND RESPONSIBILITIES WITH ESSENTIAL FUNCTIONS Aides in identifying a customer issue and provides a solution. Creates a detailed record of client interactions. Maintains a current case load and does regular follow ups with customers. Ability to accurately report software issues to the Development team. Conducts remote training sessions with customers. Creates documentation in an effort to aide customers within software. Collaborates with teammates and other outside departments across our organization to enhance software knowledge. Requirements QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor’s Degree Some technical experience (Salesforce, Jira, MS Office) Strong communication skills Attention to detail Strong problem solving and interpersonal skills Ability to work under pressure and multi-task Self-motivated and able to work well independently Strong organizational skills

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Responsibilities
The Customer Support Specialist provides exceptional support via telephone and email, acting as a subject matter expert for local government ERP software applications. Responsibilities include identifying and resolving customer issues, maintaining case loads, reporting software problems, conducting remote training, and creating customer documentation.