IF YOU LOVE SOLVING PUZZLES THEN YOU WILL LOVE THIS JOB! SOMEONE WHO LOVES THE LATEST TECH? OR MAYBE YOU WANT TO EXPLORE A NEW OPPORTUNITY IN THIS EXCITING INDUSTRY!

One of our most exciting clients, a company who is a giant in the fintech industry, are currently looking for passionate Customer Service Representatives , who will be at the forefront of the business assisting their customers.
Join us as a …Connect Specialist.

POSITION OVERVIEW

As a Connect Support Specialist, you will manage inbound questions from a wide range of Stripe’s users through email, chat, and phone channels.
Your focus will be to identify the root cause of priority user questions, present your answers in a clear and personalized manner, and proactively include value add suggestions where relevant. This will combine deep product expertise with a commitment to helping Stripe’s strategic partner organizations succeed across a range of industries.

COMPETENCIES AND RESPONSIBILITIES:

• Interact with users via email, phone, and chat.
• Represent Stripe at the initial point of contact with important and strategic users.
• Analyze and evaluate users’ specific account setups and previous interactions with Stripe to recommend solutions to their questions that would best fit their needs.
• Meet and exceed personal targets in a fun and challenging team environment.
• Escalate complex user issues to Stripe internal UO teams and provide context to the reason for the escalation.
• Be able to deliver conclusions from data given to you (EX: suggesting training needs based on previous ticket volume)
  You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results.

THIS ROLE IS FOR YOU IF YOU:

• Have fluency in English (written and spoken)
• Have excellent listening and communication skills
• Are highly empathetic and thoughtful, with ability to understand customers’ business challenges and tailor a solution adapted to their needs.
• Enjoy talking about technical concepts, and will be comfortable explaining how our client’s platform works to a range of audiences.
• Are able and willing to work on a rotational shift pattern, which will include weekends.