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Customer Support Specialist (English & Swahili) at B2Tech
, , Rwanda -
Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, English, Swahili, Problem-Solving, Communication, Interpersonal Skills, Time Management, Multitasking

Industry

Entertainment

Description
Join ServTech as a Customer Support Specialist and help us deliver exceptional service to customers across Africa. You’ll support our clients in both English and Swahili, resolving issues, answering questions, and making every interaction a positive one. The location will be based in Kigali. YOUR IMPACT Handle customer inquiries and issues via phone, email, and chat, ensuring a professional and empathetic experience. Provide accurate, timely information and clear guidance to customers in both English and Swahili. Troubleshoot and resolve customer problems, aiming for first-contact resolution whenever possible. Use our customer support systems and databases effectively to log, track, and follow up on cases. Collaborate with your teammates and other departments to address customer needs end-to-end. Identify when issues need escalation and hand them over to higher-level support with full context. Report to and work closely with the Customer Service Team Leader to meet quality and performance targets. OUR REQUIREMENTS Fluent in English and Swahili, both written and spoken. Minimum 1 year of experience in customer support or a related role. Excellent verbal and written communication skills with a customer-focused attitude. Strong problem-solving and decision-making abilities. Comfortable working in a fast-paced, dynamic contact center environment. Good interpersonal skills, attention to detail, and solid time management/multitasking. Familiarity with customer support systems and tools is a plus. Availability to work flexible hours, including evenings and weekends. College diploma or equivalent; a Bachelor’s degree is a plus.
Responsibilities
Handle customer inquiries and issues via phone, email, and chat, ensuring a professional and empathetic experience. Troubleshoot and resolve customer problems, aiming for first-contact resolution whenever possible.