Customer Support Specialist at Evolution

Tbilisi, , Georgia -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem Solving Skills, Detail-Oriented, Teamwork, Technical Investigation, Discipline, Quality Assurance, Shift Work, MS Office, Windows

Industry

IT Services and IT Consulting

Description

Company Description Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO). Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. We are pleased to announce an Internal/External vacancy for Customer Support Specialist position. Job Description To monitor multiple ticket dashboards; To handle end users’ queries on incoming and ensure prompt response; To coordinate with other departments, operators, users about any service irregularities or other informational requirements and cooperate with 2nd line Technical Support; To sustain discipline in the tickets; To verify and ensure the quality of operators’ Live casino service from the end user’s perspective; To communicate with operators and handle incoming requests via e-mail and systems trained; To perform initial technical game logs investigation basing on the information in Evolution systems; To mediate between Technical Department and operators and to keep operators informed about any service irregularities; To provide resolutions of the investigated cases to the operators. Qualifications Secondary education; For External Candidates 1 year of experience in the Customer Support/Experience field, with a background in customer communication For Internal Candidates 6 Months work experience as the Live support specialist; 1 year work experience for Chat Moderators; Full Professional Proficiency in English; Experience with standard software applications, including MS Office, Windows, etc; The ability to accurately fulfil the direct management orders and work tasks; The ability to work in a team; The ability to work in shifts (including night); Detail-oriented; Customer-oriented; Good communication skills; Problem solving skills; Additional Information If you are interested, please apply by adding your CV in English until December 22, 2025 The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.

Responsibilities

The Customer Support Specialist will monitor multiple ticket dashboards, handle end users' queries, and coordinate with other departments regarding service irregularities. They will also verify the quality of operators' Live casino service and provide resolutions to operators.