Customer Support Specialist at Exely

Phuket City Municipality, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Onboarding, Training, Guidance, Query Resolution, Feedback Management, Collaboration, Communication Skills, Analytical Mindset, Process Optimization, Results-Oriented, CRM Proficiency, JIRA Proficiency, Ticket Systems Knowledge, Helpdesk Systems Knowledge

Industry

Software Development

Description

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. The role in a nutshell In the role of Customer Support Specialist, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team. Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Specialist at Exely. As a Customer Support Specialist, you will: Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable) Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. To succeed in this role, you should have: Based in Thailand; Minimum of one year in customer service, preferably within an IT company or call center Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous Excellent communication skills and willingness to work in a team Analytical mindset with the ability to make data-driven decisions Skills for solving work tasks and optimizing processes Results-oriented approach and ability to work in a dynamic environment Proficient in Thai as a native language, and advanced level of English Proficient in using CRM and computer software (JIRA) Knowledge of ticket and helpdesk systems would be advantageous. Working hours: Sun-Thu, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check Competitive salary based on experience; Fully remote work with possibility to go on business trips; Bonuses based on your KPI after 03 months of probation; Laptop and headset for work after 03 months of probation; Health insurance after 03 months of probation; Start-up environment fast-paced and constantly growing, with full support from our established international team; You will have a dedicated manager, with onboarding and constant support; English Speaking Club with native teachers and colleagues from all over the world; Online & Offline camps, workshops and gatherings; Network with international colleagues through Random Coffee Program. If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

Responsibilities

The primary focus is onboarding, training, and guiding hoteliers to use the platform effectively, which includes providing prompt support and resolution for their queries via calls and emails. This role also involves managing feedback and collaborating with technical support to ensure solutions function accurately for clients.