Customer Support Specialist - Finance at Good Fellas

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Billing, Refund Processing, Payment Workflows, Subscription Setup, Stripe, CRM, Financial Enquiries, Record Keeping, Attention To Detail, Numerical Thinking, Analytical Thinking, Clear Communication, Ownership, Accountability, Learning Agility, Organization

Industry

Media Production

Description

🚀 About Borderless At Borderless, we’re building a world where borders are no longer barriers - where anyone can move anywhere, seamlessly and safely. Founded in 2023, we’ve already helped 600+ UK businesses and 15,000+ individuals navigate the complexity of immigration. Powered by technology, and supported by an expert team, our platform removes the friction of Home Office compliance, visa processing and sponsor licence applications, making immigration faster, simpler and more accessible for everyone. Backed by Entrepreneur First and Backed.VC, we’re scaling fast and in 2026 expanding into new sectors and markets to further accelerate our growth. Also, around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process. 🎯 Role: Customer Support Specialist- Finance As a Customer Support Specialist – Finance, you’ll be at the heart of our financial operations — managing customer billing, processing refunds, and ensuring our payment workflows run smoothly. You’ll work closely with our Operations team to set up new customer subscriptions, handle renewals, and resolve payment-related issues, while also being the first point of contact for both employers and employees with billing or finance-related questions. This is a hands-on role for someone who loves accuracy, ownership, and helping people. You’ll be the bridge between Customer Support and Finance — ensuring every customer is proactively set up from a billing point of view, while also managing inbound financial enquiries with care and precision. 🛠️ What You’ll Be Doing Set up new customer subscriptions and renewals in Stripe and our CRM. Ensure all billing details and payment workflows are accurate and up to date. Process refunds and payment adjustments promptly and correctly. Respond to finance-related enquiries from both employers and employees (e.g. billing, invoices, payments, refunds). Monitor transactions and maintain accurate financial records. Collaborate with the Operations team to align billing processes with onboarding and renewals. Identify recurring issues or inefficiencies and suggest improvements. Communicate with empathy and professionalism when handling sensitive or time-critical financial matters. ✅ You Should Apply If Attention to Detail – You ensure every transaction and record is precise. Numerical & Analytical Thinking – You’re confident working with payments, numbers, and structured data. Clear Communication – You explain financial details simply, calmly, and confidently. Ownership & Accountability – You take responsibility for accuracy and follow-through. Learning Agility – You quickly pick up new systems and workflows (Stripe experience is a plus). Organisation & Reliability – You manage multiple customer and financial tasks efficiently. Customer Empathy & Tone – You balance professionalism with warmth, ensuring employers and employees feel supported. Tool Proficiency – You’re comfortable using Google Sheets or Excel to manage data, working with Stripe for payments, and ideally have some familiarity with data tools like Metabase or similar platforms for reporting and analysis. 🧪 Interview Process 30 min screening call with Talent 45 min interview with Director of Operations Remote final interview with the team and hiring manager

Responsibilities

The specialist will manage customer billing, process refunds, and ensure smooth payment workflows by setting up new customer subscriptions and handling renewals in systems like Stripe and the CRM. They will also serve as the primary contact for employers and employees regarding any billing or finance-related questions.