As a Customer Support Specialist, you will provide frontline support and technical expertise to customers operating advanced forestry equipment and digital technologies. You will act as a trusted advisor, helping customers leverage connected machine solutions while delivering exceptional product and service support.

This is an exciting opportunity for someone who enjoys combining field-based customer engagement with emerging technologies and digital solutions.

Key Responsibilities

Territory Customer Support

•  Build and maintain strong relationships with forestry contractors, equipment owners, and dealer partners.

•  Provide technical support and troubleshooting for forestry equipment and associated systems.

•  Conduct customer visits, machine inspections, and operational reviews.

•  Deliver product introductions, customer training, and support for new machine installations.

•  Assist customers in maximizing equipment uptime, productivity, and return on investment.

•  Support dealer personnel through technical guidance and training.

Forestry Technology & Simulator Management

•  Manage and support forestry simulator programs and operator training initiatives.

•  Coordinate simulator deployments, updates, maintenance, and user support.

•  Deliver simulator training sessions for customers, dealers, and internal personnel.

•  Monitor simulator performance and recommend improvements to training outcomes.

Connectivity, Telematics & Data Solutions

•  Support machine connectivity systems, telematics platforms, and digital service tools.

•  Assist customers with machine data transfer, connectivity setup, and system configuration.

•  Analyze telematics and operational data to identify opportunities for improved performance and fleet utilization.

•  Support remote diagnostics and connected service solutions.

•  Work closely with internal technical teams to resolve connectivity and software-related issues.

•  Promote adoption of emerging digital technologies and precision forestry solutions.