JOB DESCRIPTION SUMMARY

As a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong relationships with internal teams and external customers.

ABOUT YOU

You are a Customer Service Representative with 2 years of experience, known for thriving in fast-paced environments and delivering exceptional customer care. You’re looking for an incredible career opportunity with a successful, growing, and global organization.

• Order Processing – Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
• Quote Management – Create customer quotes, track their progress, and follow up to ensure timely closure.
• Customer Communication – Answer customer questions from across New Zealand and Australia via phone and email.
• Cross-functional Collaboration – Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
• Returns & Credits – Manage credits and returns efficiently and accurately.
• Quality Compliance – Work in compliance with the documented quality system and report any anomalies.
• Proactive Engagement – Follow up with customers to keep them informed of ongoing activities.
• Professional Conduct – Act with professionalism, empathy, and integrity at all times.
• Adaptability – Be flexible and positive in an evolving environment.