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Customer Support Specialist at Great Day Improvements A Family of Brands
Cleveland, OH 44128, USA -
Full Time

Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

20.0

Posted On

08 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, High Energy Level

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
  • Make outbound calls to customers to provide updates on installation and service status
  • Schedule warranty appointments for the Service Department
  • Enter and maintain all customer records and job-related information into CRM Database
  • Provide work orders to Service Measure Tech daily
  • Audit orders for accuracy after confirmation is uploaded
  • Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
  • Provide support for PSG/CSC for assigned division(s)
  • Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
  • Process electronic credit card and check payments
  • Assist with receiving product(s) in CRM Database and/or F&O
  • Support division(s) in Accounts Receivable collections and management
  • Other duties as assigne