Customer Support Specialist at HelloGov AI

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

50000.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem-Solving, Multitasking, Organization, Empathy, CRM Tools, AI Tools

Industry

Government Relations Services

Description

About HelloGov AI HelloGov AI is a Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers. Located in the heart of Brickell, we’re building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience. Role Overview At HelloGov AI, 90% of customer interactions are handled by our AI platform. You’ll join a dedicated team of about 25 specialists who manage the escalation and callback cases that require a human touch. As a Customer Support Specialist, you’ll provide fast, clear, and compassionate assistance over the phone, managing a high volume of outbound calls (200+ per day) while maintaining quality and professionalism. This is an ideal role for someone who thrives in a fast-paced, tech-driven environment and wants to grow with a rapidly scaling AI company. Responsibilities Handle AI-assigned escalation calls, resolving customer concerns quickly and empathetically. Guide customers through government service applications (e.g., passports, visas, registrations). Maintain accuracy, efficiency, and empathy on every call. Document customer insights to help improve AI workflows and the user experience. Collaborate closely with teammates and product teams to identify patterns and refine processes. Qualifications 1+ years of experience in a customer-facing or call center environment (high volume preferred). Strong verbal communication and professional phone presence. Comfortable using CRM and AI-driven tools (training provided). Ability to multitask, stay organized, and perform under pressure. Positive, team-oriented attitude with a focus on problem-solving. Bachelor’s degree preferred but not required. Must be legally authorized to work in the U.S. (background check required). Compensation & Benefits 💰 Salary: $40,000–$50,000 per year (based on experience) 🚗 Parking pass provided 🍳 Complimentary breakfast and snacks 📈 Growth opportunities within a high-performing startup 🩺 Aetna Health, Vision, and Dental Insurance Work Environment Monday–Friday, 9:00 a.m. – 6:00 p.m. EST On-site in Brickell, FL (33131) — no hybrid or remote options Join a tight-knit team of 25 professionals who handle escalations collaboratively in a fast-paced, supportive environment. Why Join Us At HelloGov AI, you’ll be part of a cutting-edge company where AI handles the routine — and you handle what truly matters. You’ll play a key role in ensuring every customer receives exceptional service when it’s needed most — backed by a supportive team and powerful technology.

Responsibilities

Handle AI-assigned escalation calls and resolve customer concerns quickly and empathetically. Guide customers through government service applications while maintaining accuracy and efficiency.