https://www.homebox.co.uk/
Are you a problem-solver with energy to burn, a can-do attitude, and a love for figuring it out and making it better?.. Well, then we want you to come ride with us!
We’re a prop-tech company on a mission to shake things up and we’re after Customer Support Agents with a passion for grabbing the wheel and driving us forward.

What You’ll Be Doing:

• Take full ownership of escalated cases from the Customer Services team — no passing the buck, no hiding behind emails.
• Dive deep into problems, find solutions, and make them happen fast and right.
• Talk to customers like humans (because silence is not golden when you’re waiting).
• Prioritise speed and honesty: use the phone whenever possible for quick resolutions, and always set clear expectations.
• Smash targets: We aim for 90% of cases fully resolved within a week — but we’re not about cutting corners, we’re about raising standards.
• Collaborate, communicate, and make sure every handover is smooth enough to surf on.
• Spot patterns and speak up: If something’s broken, help us build it better.

What You’ll Bring:

• High energy — we’re a fast-paced environment and you’ll need to keep up.
• Relentless positivity — challenges are opportunities here.
• Creative problem-solving — if the door’s locked, you find a window.
• Solid communication skills — especially on the phone (we talk a lot).
• Ownership mindset — you don’t wait for someone else to fix it.
• A love of fast learning — if you’re the type who enjoys feeling a bit uncomfortable while you grow, you’ll thrive.

Why You’ll Love It Here:

• We build, we break, we rebuild — and you’ll be part of all of it.
• No dead weight, no boring corporate layers — just good humans doing great work.
• An environment full of ambition, big ideas, and zero egos.
• Constant movement, constant learning — no two days look the same.
• A real, tangible impact — your work matters here.

If you’re ready to bring the energy, the ideas, and that drive —
We’re ready to bring you the opportunity.
Apply now. Let’s build something brilliant together!
Recent graduates also welcome.
Job Types: Full-time, Permanent
Pay: £24,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Homebox Customer Support June 2

• Take full ownership of escalated cases from the Customer Services team — no passing the buck, no hiding behind emails.
• Dive deep into problems, find solutions, and make them happen fast and right.
• Talk to customers like humans (because silence is not golden when you’re waiting).
• Prioritise speed and honesty: use the phone whenever possible for quick resolutions, and always set clear expectations.
• Smash targets: We aim for 90% of cases fully resolved within a week — but we’re not about cutting corners, we’re about raising standards.
• Collaborate, communicate, and make sure every handover is smooth enough to surf on.
• Spot patterns and speak up: If something’s broken, help us build it better