HORUS ENERGY – MELBOURNE, VIC

About Us
Horus Energy is a growing solar installation company dedicated to delivering high-quality, reliable, and affordable renewable energy solutions across Australia. We pride ourselves on professionalism, compliance, and exceptional customer service from first inquiry to after-sales support.
We are seeking an experienced Customer Support Specialist to join our team. This role is critical in ensuring our customers enjoy a smooth, professional, and positive experience throughout their solar journey.

Key Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and online channels.
• Provide clear and accurate information about our products, services, and installation process.
• Manage customer concerns and service requests with empathy and efficiency.
• Coordinate with sales teams, installers, and admin staff to ensure customers are kept informed and updated.
• Process customer documentation, contracts, and warranty registrations.
• Maintain detailed and accurate customer records in CRM systems.
• Proactively follow up with customers after installation to confirm satisfaction and resolve any issues.

Skills & Qualifications

• Minimum 5 years’ experience in a customer service, support, or call centre role (essential).
• Strong communication and interpersonal skills with the ability to build trust quickly.
• Proven track record in handling escalations and resolving customer issues.
• Excellent organisational and time-management skills.
• Strong computer literacy with CRM and Microsoft Office.
• Experience in the solar or renewable energy industry is highly desirable.

What We Offer

• Competitive salary package.
• Full product and compliance training.
• Supportive team environment with opportunities for growth.
• Chance to be part of Australia’s renewable energy future.

How to Apply
If you have at least 5 years of customer service experience and want to bring your skills to the solar industry, we’d love to hear from you. Please send your resume and cover letter to sales@horusenergy.com.au.
Job Type: Full-time
Pay: $65,000.00 – $75,000.28 per year
Work Location: Hybrid remote in Box Hill VIC 312

• Act as the first point of contact for customer inquiries via phone, email, and online channels.
• Provide clear and accurate information about our products, services, and installation process.
• Manage customer concerns and service requests with empathy and efficiency.
• Coordinate with sales teams, installers, and admin staff to ensure customers are kept informed and updated.
• Process customer documentation, contracts, and warranty registrations.
• Maintain detailed and accurate customer records in CRM systems.
• Proactively follow up with customers after installation to confirm satisfaction and resolve any issues