Customer Support Specialist at HubSpot

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem Solving, Technical Troubleshooting, Business Acumen, Collaboration, Empathy, Adaptability, Curiosity, Learning, Customer Experience, Consultative Approach, Feedback, Product Knowledge, Technology, Service Orientation

Industry

Software Development

Description

There is no immediate headcount opening in the team. However, we will be hiring in the near future and this is intended for that. Who are we? ⚙️ HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses. But growth at HubSpot isn’t just about our customers - it’s about our people, too. We’re building a company where growth-minded individuals can do their best work, develop their skills, and build rewarding careers. In Singapore, our office is located in the CBD, but you choose the work style that suits you best: remote (in Singapore), flex, or in-office. What’s the role? 🧩 As a Customer Support Specialist at HubSpot, you’ll be at the heart of helping businesses grow better. You’ll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot’s tools. This is more than support - it’s about delivering a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals. Whether you’re passionate about technology, curious about business growth, or eager to build a career in customer experience, this role offers you the opportunity to learn, grow, and make an impact every single day. In this role, you will: Communicate with customers via primarily live chat, phone and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries. 💻📞💬 Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly. 🛠️ Identify and diagnose software issues, while also providing feedback that shapes a better product experience. 💡 Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry. 🧠 Use your business acumen in customer interactions - identifying opportunities for growth and connecting customers with Sales when relevant. Deliver tailored solutions that not only fix immediate issues but also help customers maximize long-term value with HubSpot. Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth. 🤝 Be a trusted advisor and role model by showcasing HubSpot’s HEART values in every customer interaction. ✅ We’re looking for people who: Are fluent in English. 💬 Have a growth mindset 🌱- motivated to learn, adapt, and develop a career in customer support and technology. Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight. 🤔 Are performance-oriented, consistently delivering high-quality service to a wide variety of customers. Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy. 🧑‍🤝‍🧑 Are eager to receive coaching and feedback, seeing it as a pathway to growth. Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support. 📖 Have interest in building technical knowledge & acquiring in-depth knowledge about our product and related technical concepts. ⚙️ Embody our HEART values and contribute positively to HubSpot’s culture. Working hours: 8:00 am – 5:00 pm Singapore time. (Overtime and holiday shifts are optional; shifts may adjust based on business needs.) What you’ll gain (Benefits): ✨ We want you to thrive both personally and professionally: Choice of Remote, Office, or Flex work style. 💻🏠🏢 Structured new hire training & onboarding. 🎓 Employee Stock Purchase Plan. Education allowance up to USD $5,000 annually. Private health insurance allowance. 🏥 Free eBooks library & continuous learning support. Annual fitness reimbursement. Five-year sabbatical – a paid 4-week leave to recharge! 🏖️ Generous caregiver leave (16 weeks primary, 6 weeks secondary). 👨‍👩‍👧‍👦 Why HubSpot? 🧡 📈 HubSpot is powered by people with a shared passion for growth - for our customers, our company, and ourselves. Our HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) guide how we work and how we support each other. Joining our Support team means you’ll be part of a culture that values curiosity, ownership, and continuous improvement. If you’re eager to learn, excited to solve problems, and want to build a career in a field that blends technology, business, and customer impact, we’d love to hear from you. We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Responsibilities

As a Customer Support Specialist, you will handle inbound customer inquiries and provide solutions to help them maximize their use of HubSpot's tools. You will also collaborate with other teams to support customer retention and growth.