Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Support Specialist at Hustle Notice Biz
Nashville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

24.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Communication Skills, Problem-Solving Skills, Active Listening, Technical Support, CRM Tools, Teamwork, Independence

Industry

Business Consulting and Services

Description
Customer Support Specialist Department: Emerald Logistix Employment Type: Full Time Location: Nashville, TN Compensation: $17.25 - $24.00 / hour Description Job Title: Customer Support Specialist Job Type: Full-time We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, representing our brand and ensuring they receive the highest level of service and support. You will be responsible for handling customer inquiries, resolving issues, and providing guidance on our products and services. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely manner. Diagnose and troubleshoot customer issues, providing appropriate solutions and alternatives. Maintain a high level of customer satisfaction through empathetic and effective communication. Document customer interactions and maintain accurate records in our support database. Collaborate with other departments to resolve complex customer issues and improve processes. Conduct follow-ups to ensure customer issues are resolved to their satisfaction. Skills, Knowledge and Expertise Bachelor's degree or equivalent experience in a customer service role. Proven experience in customer support or related field, preferably in a technical environment. Excellent verbal and written communication skills, with a knack for active listening. Strong problem-solving skills and the ability to think critically under pressure. Proficiency in using support software and CRM tools. Ability to work independently and in a team-oriented environment. Benefits Opportunities for career growth and development. Health, dental, and vision insurance options. Paid time off and holidays. A dynamic and collaborative work environment.
Responsibilities
The Customer Support Specialist will respond to customer inquiries and troubleshoot issues while maintaining high customer satisfaction. They will document interactions and collaborate with other departments to resolve complex issues.