Customer Support Specialist I (Returns Solutions Provider) at PartnerHero

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Time Management, Critical Thinking, Empathy, Active Listening, Adaptability, Resilience, Troubleshooting, Reading Comprehension, Initiative, Technology Savvy, Collaboration, Feedback Sharing

Industry

Outsourcing and Offshoring Consulting

Description

Role Details Type of Support: Omnichannel (Mix of Voice and Non Voice) Contract Duration: Seasonal (5 Months) Training Schedule: To be Determined Work Schedule: To be Determined Work Type and Location: Hybrid, Metro Manila Expected Start Date: October 16, 2025 About Us PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX. Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide. As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive. Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo. The Role PartnerHero is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include basic troubleshooting, and knowledge sharing, plus above-and-beyond empathy. It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a PartnerHero employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry. What You’ll Do: Providing a personable, friendly, and positive customer service experience across all channels including phone, email, and live chat. Working independently and collaboratively to complete tasks on time based on urgency and importance Helping customers solve problems with solid troubleshooting, reading comprehension, and problem-solving skills Support teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers. Follow communication procedures, guidelines, and policies. Research answers or solutions as needed. Showing a strong comprehension of all policies and procedures Escalating to your direct report when unsure or unable to make a decision or solve a problem. Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers What We Expect From You: Excellent English skills spoken and written (EFSET results from C1 or C2 level) Excellent problem-solving and communication skills Ability to maintain composure and focus under pressure Excellent time management skills; Punctuality and adherence to schedule required Possess critical thinking, empathy, active listening, initiative, adaptability, resilience, and problem-solving skills. Ability to work in a fast-paced environment Savvy with web, computer, and smartphones Passion for creating an exceptional customer experience Eager and curious to learn. What You’ll Get In Return: Hybrid workplace - depending on the partner, role, management, and/or personal workspace Full-time with the potential for overtime if requested and approved. Competitive compensation based on experience Attractive benefits package including medical, dental, and vision options based on location Access to free posture-based fitness workouts from home Paid Sabbatical Leave Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Responsibilities

Provide a friendly and positive customer service experience across various channels. Solve customer problems through troubleshooting and effective communication while adhering to company policies.