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Customer Support Specialist at Idaho Housing and Finance Association
Boise, Idaho, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Loan Servicing, Communication, Organization, Time-management, Office Technology, Bilingual English/Spanish

Industry

Financial Services

Description
Description WE ARE HIRING! We are seeking a customer-focused Customer Support Specialist to provide front-line support by responding to customer inquiries, processing routine loan servicing requests, and maintaining accurate records. This role plays a key part in delivering timely, professional service while supporting overall departmental efficiency. In This Role, You Will: Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests Process loan servicing transactions in accordance with RESPA guidelines and internal procedures Maintain accurate records and documentation across systems Collaborate with internal teams to resolve customer requests efficiently Deliver professional, timely, and high-quality customer service At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a mission-driven organization making a meaningful impact across Idaho. Requirements 6 months to 1 year of customer service or loan servicing experience preferred Strong communication, organization, and time-management skills Ability to work independently and in a team-oriented environment Proficiency with standard office technology and customer service systems Bilingual (English/Spanish) preferred
Responsibilities
The specialist will respond to customer inquiries regarding loan servicing and process transactions according to RESPA guidelines. They are also responsible for maintaining accurate records and collaborating with internal teams to resolve requests.