Customer Support Specialist II - 4x4 Third Shift (Mexico Business Solutions at UBER FREIGHT US LLC

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Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Communication, Empathy, Customer Interaction, Decision Making, Collaboration, Adaptability, Feedback, Scheduling, Tracking, Data Entry, Logistics, Escalation Management, Professionalism, Service Orientation, Time Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Schedule: Fulltime Job Type: On-site Salary Type: Salary Req #: 1845 About the Role This position in our Monterrey Center of Excellence supports shipment data entry, scheduling, tracking, and/or over, short & damage processes for operations in the US and Canada. People in this role work an alternate schedule. They work night (third shift) shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members. This role requires working on Mexican holidays and taking US holidays as days off. We will cover this during the interview process. In this role, you’ll be a part of a working group of 10-20 people. Your group will collaborate with many other groups, on- and off-site, to provide excellent service to our carriers and customers. You will interact with and receive coaching from leaders in multiple parts of the organization. People in this role are our front line to solving carrier and customer problems. We are looking for people with a Call First mentality. If you are prepared to talk to people to resolve issues effectively and efficiently, talk to us! What the Candidate Will Do Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve Call First: Make calls to facilities and carriers to resolve escalations quickly Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly Prioritize: Make decisions about which issues to resolve next based on level of urgency Evolve: Adapt with and to a team that continuously changes Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes Basic Qualifications Advanced English, verbal and written 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction About Uber Freight Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com. Candidate Privacy Notice EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Responsibilities

The Customer Support Specialist II will support shipment data entry, scheduling, tracking, and manage over, short & damage processes for operations in the US and Canada. They will be responsible for resolving carrier and customer issues through effective communication and problem-solving.