In business over 40 years, CQG, Inc. provides traders with software and trading access. Our company values its customers and employees. The primary responsibility of this position is to assist sales & support in resolving complex issues & tasks.

EDUCATION, EXPERIENCE, SKILLS:

• Technical certification or equivalent work experience
• Excellent customer service skills and Work experience in customer service
• Basic understanding of financial markets, network configurations & software usage
• Excellent oral and written communication skills
• Ability to work accurately and quickly in a fast-paced environment
• Advanced troubleshooting skills for hardware, network, software and trading account management

TECHNICAL LEARNING PICKS UP ON TECHNICAL THINGS QUICKLY; CAN LEARN NEW SKILLS AND KNOWLEDGE; IS GOOD AT LEARNING NEW INDUSTRY, COMPANY, PRODUCT, OR TECHNICAL KNOWLEDGE- LIKE INTERNET TECHNOLOGY; DOES WILL IN TECHNICAL COURSES AND SEMINARS.

• Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Timely Decision Making Makes good decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

• Provide responsive, courteous, and efficient customer service via telephone, email, & web inquiries.
• Utilize and maintain Customer Management Database software – provide extensive follow up to internal and external customers reporting issues
• Undertake research, testing, data quality, and documentation projects as appropriate
• Provide Primary link between customer and Data Quality/ Product Development in relation to product issues
• Provide accurate reporting for events and follow up of the same
• Provide Support to our clearing firm partners
• Create & Publish Daily CEI