Customer Support Specialist II

at  CQG INC

In business over 40 years, CQG, Inc. provides traders with software and trading access. Our company values its customers and employees. The primary responsibility of this position is to assist sales & support in resolving complex issues & tasks.

EDUCATION, EXPERIENCE, SKILLS:

• Technical certification or equivalent work experience
• Excellent customer service skills and Work experience in customer service
• Basic understanding of financial markets, network configurations & software usage
• Excellent oral and written communication skills
• Ability to work accurately and quickly in a fast-paced environment
• Advanced troubleshooting skills for hardware, network, software and trading account management

TECHNICAL LEARNING PICKS UP ON TECHNICAL THINGS QUICKLY; CAN LEARN NEW SKILLS AND KNOWLEDGE; IS GOOD AT LEARNING NEW INDUSTRY, COMPANY, PRODUCT, OR TECHNICAL KNOWLEDGE- LIKE INTERNET TECHNOLOGY; DOES WILL IN TECHNICAL COURSES AND SEMINARS.

• Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Timely Decision Making Makes good decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

• Provide responsive, courteous, and efficient customer service via telephone, email, & web inquiries.
• Utilize and maintain Customer Management Database software – provide extensive follow up to internal and external customers reporting issues
• Undertake research, testing, data quality, and documentation projects as appropriate
• Provide Primary link between customer and Data Quality/ Product Development in relation to product issues
• Provide accurate reporting for events and follow up of the same
• Provide Support to our clearing firm partners
• Create & Publish Daily CEI